Privacy Policy
Last updated: 21 November 2023
This privacy notice will help you understand how Blok London uses and protects your personal data.
You can contact us either at our main office (Unit J5 Clapton Tram Depot, 38-40 Upper Clapton Road, London E5 8BQ), or via submitting a ticket if you have any concerns or wish to exercise your rights.
Our Promises:
Blok London never forget it’s your right to total transparency and control on how we use your data. As such we give you these promises:
We will only collect data about you that is relevant and necessary;
Your data will only be held on systems that meet compliance standards;
Your data will only be accessed by those who need it and we will minimise the amount of data that is processed, wherever possible;
We won’t share except for the marketing of our own services to you, where we are required to share it by law, if we need to inform a regulatory body or we need to fulfil our service commitments to you through a third party that meets our own privacy standards;
We will always remember that it is your personal data, not ours. As such we will ensure complete transparency and openness with you wherever possible.
We respect your rights as outlined in the next section and will respond to all requests promptly
Your Rights
You have the following rights over any data we hold about you:
Right to object to processing at any time
Right to opt out of marketing at any time
Right to have inaccurate data corrected
Right to erasure of personal data from our database
Right to export of personal data
You can read more about your rights here. If you would like to uphold your rights then please contact us.
We hope that we can always help but If you are in dissatisfied with our response you also have the right to lodge a complaint with the Data Protection Authority. This can be done at https://ico.org.uk/concerns/
How we Collect Your Data
We mainly only process the data you have provided to us. This may be from:
Filling in a form on our website,
Sending us your details
Providing your details to us at events
Signing up to a membership program
Your image being captured at our sites on CCTV systems.
Using your membership
If you belong to an organisation, we may also source your information from public databases and other sources for our Legitimate Interests.
What Data we Collect
We try and minimise the data held and the exact data elements we hold will be dependent on your journey with us. Typically, data elements we collect is restricted to:
Your personal contact details – email address, address, phone numbers and source of your data and any interaction we may have with you on Social Media platforms;
Your company details if you have a corporate membership or referral or if we are marketing our services to your organization – as above but also company name, company related details associated with your employment, website and other public held information;
Transmitted information – such as emails, texts, messaging, phone call information and recordings, voice mails, email, meeting notes, CVs and membership usage statistical information including bookings
Health and Fitness information - Information you voluntarily give us – for example when you request information or communicate with us.
CCTV – we use CCTV at our sites for the purposes of security and prevention of crime for our employees and guests.
Some of this data is called “special category data” because it requires sensitive treatment. We handle this type of data particularly carefully.
When you visit our website we may also capture details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
Calls may also be recorded for information holding, quality and training purposes.
How we Process Your Data
Data is processed/stored mainly on encrypted cloud services. We use several third parties for software and services. For example, most of your data is processed on our platform that is operated by MarianaTek.
We also use Google Workspace for emails and document management. Our marketing emails are sent using Mailchimp and Customer.io. We may use other external partners to help us fulfil our services, however, your data will never be shared or sold for the use these parties. We only store “special categories of data” on our platforms that demonstrate high standards of security.
We use the following safeguards with respect to data transferred outside the UK and European Union where an “adequacy decision” is not in place:
The processing is within the same corporate group as our business or organisation and is obligated to uphold the same standards of Data Protection and Security as our UK entity. For example, our offices in Canada.
Further to Section 119A of the Data Protection Act 2018 and noting Case C-311/18 in the European Court of Justice, if your data is transferred or processed outside of the UK or EEA we ensure the safeguards of International Data Transfer Agreements (IDTAs) or Addendums are enforced. Where this is not possible, we ensure that European Standard Contractual Clauses are entered.
We regularly review suppliers for data security compliance to ensure your data is safe and track where your data is held.
All our processes are subject to various internal policies to ensure that your data privacy and security is upheld.
What we use your Data for
We process your data for several reasons:
To fulfil a contractual obligation or service to you
To better understand your needs.
To improve our services and products.
To send invitations to events and follow these up if you have signed up to them.
To send you promotional emails containing the information we think you will find interesting.